Home Services AI Support & Voice Agents

Chat · Voice · Around the clock

Support that answers before the queue forms.

We build chat and voice agents grounded in your own docs and systems. The repeat questions get an instant, correct answer — at 2 p.m. or 2 a.m. — and everything else reaches your team triaged, summarised, and ready to resolve.

Grounded in your docs — or it escalates
Evals before launch, monitoring after
Fixed-scope pilots, priced on the call

Start with a free AI audit Run the free scanner first

What it handles

The repeat work, handled end to end.

Most support volume is a small set of questions asked a thousand ways. Agents take that load; your people keep the conversations that need judgment.

WEBSITE & APP CHAT AGENT

Answers from your help docs, policies, and product data — cited, on-brand, and available the second a customer asks.

VOICE AGENT

Phone support that handles the routine calls end to end: identification, lookups, bookings, and status — with a warm handoff path to a person.

TICKET TRIAGE & ROUTING

Every incoming ticket read, tagged, prioritised, and routed to the right queue — with a summary your team can act on immediately.

STATUS & ACCOUNT LOOKUPS

Order status, appointment checks, account questions — resolved against your systems, not answered from a script.

AFTER-HOURS COVERAGE

Nights, weekends, peaks. The repeat questions stop waiting for Monday, and your team stops dreading the Monday backlog.

AGENT ASSIST

For the conversations humans keep: drafted replies, thread summaries, and the customer's history on one screen, so handling time drops.

Grounded, or it escalates

An agent that knows what it doesn't know.

The failure mode of support AI is confident nonsense. Ours is engineered out: answers come from your knowledge base with sources attached, and the moment a question leaves that ground, a human takes over — with the full thread in hand.

01Every answer grounded in your approved docs, policies, and live system data.
02Escalation rules you approve: topic, sentiment, account value, or a customer simply asking for a person.
03Every conversation logged and reviewable — unanswered questions become next week's knowledge updates.

support-agent — live thread

customer: Where is my order?

agent: It left the warehouse yesterday and arrives Thursday — tracking is in your inbox. (source: order system, live)

customer: It's a gift — can I change the delivery address?

agent → human: Address change after dispatch is outside my scope — handing you to a support specialist with this thread attached. (escalated, full context)

# illustrative thread — real agents answer from your systems and your escalation rules

What you get

Built like a product, not a plug-in.

KNOWLEDGE GROUNDING

Your docs, policies, and FAQs indexed and kept in sync — the agent answers from your material or says it doesn't know.

ESCALATION DESIGN

Clear rules for when the agent hands over, what context travels with the conversation, and who picks it up.

EVALS BEFORE LAUNCH

A test set built from your real tickets. Accuracy, tone, and edge cases scored before a single customer meets the agent.

ANALYTICS & TUNING

Resolution rates, escalation reasons, and unanswered questions reviewed on a cadence — the agent gets sharper, measurably.

Seconds

design target for first response — no queue, no holding music

24/7

coverage for the repeat questions, including after hours

100%

of answers grounded in your approved knowledge — or escalated

days from free AI audit to a costed roadmap

Questions

Asked by every support lead

What stops the agent from making answers up?

Grounding and rules. The agent answers only from your approved knowledge base and connected systems; anything outside that scope escalates to a human with a summary attached. Before launch, we run an eval set built from your real tickets — and the same checks keep running in production, so drift gets caught instead of discovered by a customer.

Where does our customer data live?

In your systems. The agent connects to the tools you already use — help desk, CRM, order systems — and we design the data flow so customer data stays under your control, with access scoped to what the agent actually needs.

How long does a first deployment take?

Pilots are fixed-scope and typically ship in 4–6 weeks: knowledge grounding and channel setup first, evals against your real tickets, then a supervised launch on one channel before wider rollout. The free audit comes first — it tells us (and you) whether the numbers justify building at all.

What does it cost?

A fixed quote after the free audit — no hourly meters, no per-resolution surprises. If the audit shows your ticket volume doesn't justify an agent, we'll tell you that instead of selling you one.

Free AI audit

Find out what your queue is really made of.

The free audit breaks down your ticket volume by type and repeatability, measures the manual hours, and tells you plainly whether an agent pays — before anyone sells you one.

Run the free audit Try the scanner first