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FAQ

Straight answers.

Fourteen questions we get asked on every first call — answered the way we'd answer them on that call.

Three ways: fixed-scope projects with a quoted price and delivery date, monthly retainers for ongoing ownership (DevOps, managed cloud, pipeline operations), and dedicated engineers who embed in your team. The free AI audit tells us which model fits before you pay anything.

A one-week engagement: we interview the people doing the work, shadow one or two real workflow cycles, inventory your tools, and measure where time and money actually go. You get a findings document ranked by payback time — and you keep it whether or not we work together.

10+ hours of daily overlap across time zones. Our engineers work hours that match your working day — standups in your morning, progress in your inbox when you wake up.

It means we hire senior engineers only, and we reject roughly 97 of every 100 applicants. Candidates pass a paid production-style project review, a live system-design session, and reference checks with former clients. No juniors learning on your budget.

You do — 100%, from day one. Everything is built in your repos and your cloud accounts under clear agreements. We hand over documentation and training so your team can run it without us.

MFA everywhere, least-privilege access, secrets in managed vaults — never in chat. We work inside your cloud accounts so data never leaves your perimeter, and we sign NDAs before the first working session. For sensitive workloads, our invite-only security tier adds stricter isolation and clearance-level staffing.

Four: the free AI audit (one week, no commitment), fixed-scope builds (quoted price, fixed timeline), monthly retainers for ongoing ownership, and dedicated engineers embedded in your team. Most clients start with an audit and a fixed-scope pilot.

A typical pilot — a content pipeline, a CI/CD overhaul, a cloud hardening sprint — runs 3–4 weeks from kickoff. Book an audit this week and you'll have a roadmap within 7 days. Dedicated engineers usually embed within 2–3 weeks.

Modern, boring-in-a-good-way stacks: Python/TypeScript/Node, React/Next.js, Postgres, Docker, Kubernetes where justified, Terraform, and the major clouds (AWS, GCP, Azure). For AI work we build on established LLM APIs with retrieval over your own documents — no exotic dependencies you'll regret inheriting.

Three layers: drafts are grounded in your own documents and style guide, a human approves every piece before publish, and automated checks catch voice drift, unverifiable claims, and broken links. Edits feed back into the pipeline's style profile, so quality compounds over time.

Fixed-scope work has defined acceptance criteria — if we don't meet them, we don't get signed off. Retainers run month to month after an initial 90-day commitment. And because everything is built in your repos and accounts with full documentation, you're never locked in or left with a black box.

Async-first in your Slack or Teams, with a shared board for priorities and weekly demos on your schedule. You'll always know what's done, what's next, and what's blocked — no status-chasing required.

The free audit has no minimum. Paid pilots typically start around 3–4 weeks of focused work — enough to ship something real, not a demo. If your need is smaller than that, the audit findings alone usually give your team enough to act on.

For clients handling sensitive data: a separate engagement track with vetted senior staff only, stricter access isolation, and custom compliance requirements baked into the delivery plan. It's invite-only because we cap the number of these engagements — ask us on a call if your workload qualifies.

Still curious?

Ask us directly.

We reply within one business day — usually faster.